Payment / Shipping / Return

Payment Methods

We offer a variety of secure and convenient payment options to make your shopping experience seamless. Accepted payment methods include credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.

You can also choose to pay in up to 4 interest-free installments with Shop Pay, if eligible.

Note: Payment methods may vary depending on your location and device.

 

Secure Payment Processing

Your safety matters to us. All payments are securely handled by trusted providers — including PayPal, Shop Pay, Google Pay, and Apple Pay, depending on your selected payment method.
We never collect or store your payment information.

 

Shipping & Processing

 

🇺🇸 United States

· Free Standard Shipping: Delivered within up to 10 business days

· Expedited Shipping – $13.95 USD: Delivered within approximately 5 business days

 

🌐 INTERNATIONAL

· Express Shipping – $65 USD: Via DHL or UPS, typically delivered within 7–9 business days.

Note: If your country is not available at checkout, please contact us at vy@vyjewelry.shop for assistance.

 

ORDER PROCESSING

Orders are processed and shipped within 3 business days after payment is confirmed. You will receive an email with tracking information once your order has been dispatched.

Duties & Taxes

Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are determined by your local customs authority.

 

Return & Exchange Policy

Your satisfaction is important to us. If you're not fully satisfied with your purchase, we offer a 30-day return or exchange guarantee from the date of delivery.

 

EXCHANGES

You may exchange your item for a different size or style.
For higher-value exchange items, we’ll request the difference; for lower-value, we’ll issue a refund.

 

RETURNS FOR REFUND

You may return your item for a full refund.
Refunds are processed within up to 10 business days after we receive your item.

 

ELIGIBILITY & CONDITIONS

· We offer free return shipping for all U.S. orders

· For international returns, customers are responsible for shipping costs

· Returns and exchanges must be initiated within 30 days of delivery

· Items must be in new and unused condition to qualify

 

HOW TO START A RETURN OR EXCHANGE

Please contact our Customer Support Team at vy@vyjewelry.shop before sending your item back.
We’ll guide you through the process and provide a prepaid return label for eligible U.S. orders.

 

NEED HELP?

If you have any questions about our policies or need assistance with your order, please don't hesitate to contact us at vy@vyjewelry.shop. We're here to help.