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United StatesMen’s bracelets
I had so much trying to speak to a person I’ll I got was a machine you delivered to wrong address when I tried to reach you to changed it I got a machine again I buy jewelry from David yurman had no problem sad because I really liked some jewelry I saw I got the person who’s address you sent to sent it back just because I could REACH a person I
VY Jewelry
Dear Marian, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. I understand your frustration with not being able to speak directly to a person when you needed to update your shipping address. Your order was processed and shipped before we could address your request, as it was the weekend. As soon as we were able to, we contacted you and provided a return label for the incorrect shipment. We also ensured that your refund was processed. We truly value your business and are committed to improving our customer service. We hope to serve you better in the future and restore your trust in our company. Thank you for your understanding. Best regards, Victor Freg VY Jewelry
United StatesLove this!
This shipped quickly. Quality is great. Just as pictured, does not feel or look cheap. Absolutely love this bracelet and wouldn’t hesitate to order from them again!
VY Jewelry
Dear Marie, Thank you for your amazing review! That's fantastic to hear and we're glad that you love your bracelet. Your satisfaction means a lot to us. Thank you for shopping with us and we look forward to serving you again. Best regards, VY Jewelry
United Arab EmiratesQuality Review
Amazing product , exactly as descripted
VY Jewelry
Dear Ahmad, Thank you for your review! We're delighted to hear that you found the Woven rope bracelet amazing and exactly as described. Your satisfaction is important to us and we look forward to serving you again. Best regards, VY Jewelry
United StatesAll I can say is that it’s beautiful!
VY Jewelry
Dear Tami, Thank you for your review. We are glad to hear that you find the Woven Rope bracelet beautiful. Your satisfaction is our top priority and if you ever need any assistance or look for a matching necklace, please do not hesitate to reach out. We will be happy to assist you. Thank you for shopping with us! Best regards, VY Jewelry
United StatesRidiculously slow delivery
It is as described and very nice. Took nearly 3 weeks for delivery of item. It left Austin TX which is 1 hr from my res And traveled across the southern US for 2 + wks before turning back to TX will NEVER use this co again
VY Jewelry
Dear Annie, Thank you for your feedback, and we sincerely apologize for the extended delivery time you experienced. Our standard shipping is typically within 10 business days, and while it usually arrives much faster, we acknowledge that there was an unfortunate delay in this instance, and we're truly sorry for any inconvenience it may have caused. It appears that the delay, which led to an 11-business-day delivery, was due to the transit between carriers. However, we take your feedback seriously and are committed to doing better next time. Your satisfaction is important to us, and we hope you'll reconsider using our services in the future. Sincerely, VY Jewelry
