Payment / Shipping / Return - VY Jewelry

Payment / Shipping / Return

Payment

We accept PayPal and Credit Cards.

Secure payment

We take security very seriously and do not process any of your payment information ourselves. PayPal and ShopPay handle all payment-related matters.

SHIPPING

We offer free international standard shipping.
Express delivery by DHL Express can order at an additional charge.
Shipping will dispatch within 3 business days after your payment is verified.
Confirmation of your purchase and a tracking number will be sent to your provided email.
NOTE: To some countries, we offer express delivery only.

SHIPPING TIME

United States - up to 10 business days.
United Kingdom - up to 14 business days.
Europe, Canada, and Australia - 10 to 21 business days.
Middle East - 14 to 28 business days.
Far East - 10 to 18 business days.
Russia - 21 to 35 business days.
Express delivery - 5 to 14 business days.

Duties & Taxes

It is the responsibility of the buyer to pay the taxes prescribed by the rules of each country.

Return

We offer an easy, 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of the delivery date.
Please contact us before returning your item so we can open a return request.
A full refund will complete within up to 10 business days of the arrival time.
NOTE: The item must return in a new condition.

We do our best so you will have a 100% satisfied shopping experience with us if you have any questions or clarifications you can contact us: support@vyjewelry.shop

PAYMENT

We accept Credit Cards, PayPal, Shop Pay, Apple Pay, and Google Pay. You can pay in up to 4 interest-free installments with Shop Pay.

EXCHANGE

We want you to love your purchase! If you need a different size or would like to exchange for another design, we offer free exchanges within the U.S. No worries if it’s not quite right—we’ve got you covered!

Simply contact us, and we’ll handle the rest.

HAVE ANY QUESTIONS?

Please contact us, and we will do our best to help.