Payment / Shipping / Return - VY Jewelry

Payment / Shipping / Return

NOTE: These policy terms only apply to our silver jewelry.
CHECK here our GOLD JEWELRY POLICY TERMS.

Payment

We accept PayPal and Credit Cards.

Secure payment

We take security very seriously and do not process any of your payment information ourselves. PayPal and ShopPay handle all payment related matters.

SHIPPING

We offer free international standard shipping.
Express delivery by DHL Express can order at an additional charge.
Shipping will dispatch within 3 business days after your payment verified.
Confirmation of your purchase and a tracking number will send to your provided email.
NOTE: To some countries, we offer express delivery only.

SHIPPING TIME

United States - up to 10 business days.
United Kingdom - up to 14 business days.
Europe, Canada, and Australia - 10 to 21 business days.
Middle East - 14 to 28 business days.
Far East - 10 to 18 business days.
Russia - 21 to 35 business days.
Express delivery - 5 to 14 business days.

Tracking

USA
We sent all orders three times a week to fulfillment warehouse in the US by DHL express, once the shipments arrive in the US, each order send by USPS to our customers.
As soon as we order your shipping label, you will get an email with your tracking number, but it will take about five more days from the time you get the Tracking number to the time you can track it at the USPS website.
All process shortens your waiting time for delivery for up to 10 business days.

Worldwide
You can track your shipment at Thailand Post Web Site.
Information about shipping appears in your country post website, as soon as your shipment released from the customs.

Duties & Taxes

It is the responsibility of the buyer to pay the taxes prescribed by the rules of each country.

Return

We offer an easy, 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of the delivery date.
Please contact us before returning your item so we can open a return request.
A full refund will complete in up to 5 business days of the arrival time.
NOTE: The item must return in a new condition.

We do our best so you will have a 100% satisfied shopping experience with us if you have any questions or clarifications you can contact us: support@vyjewelry.shop