Payment / Shipping / Return - VY Jewelry

Payment / Shipping / Return

Payment

We accept PayPal and Credit Cards. Clearing of Credit Cards, powered and secured by PayPal. No PayPal account needed for clearance.

Secure payment

We take security very seriously and do not process any of your payment information ourselves. PayPal handles all payment related matters.

SHIPPING

We offer free international standard shipping.
Express delivery by EMS can be ordered at an additional charge.
Shipping will dispatch within three business days after your payment verified. Not include weekends or holidays.
Confirmation of your purchase and tracking number will send to your provided email.
* Please note to some countries with longer delivery times than usual, We offer express delivery only.

SHIPPING TIME

United States - up to 10 business days.
United Kingdom and Far East - up to 14 business days.
Europe and Australia - 10 to 21 business days.
Russia - 21 to 35 business days.
Express delivery - 5 to 10 business days.

Tracking

USA
We sent all orders three times a week to fulfillment warehouse in the US by DHL express, once the shipments arrive in the US, each order will be sent by USPS to our customers.
As soon as We order your shipping label you will get an email with your Tracking number but it will take about five more days from the time you get the Tracking number to the time you can track it at the USPS website.
All process shortens your waiting time for delivery for up to 10 business days.

Worldwide
You can track your shipment at Thailand Post Web Site.
Information about shipping appears in your country post website, as soon as your shipment released from the customs in your country.

Duties & Taxes

Usually, our customers don’t need to pay for duties, taxes or any other charges. However, we do not commit to any of our shipment to be free of taxes or duties according to each country’s levying rules.
Please note, it is the responsibility of the buyer to pay the taxes prescribed by rules of each country, if they will ask to do so.

Return

We offer an easy, 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of the delivery date.
Please contact us before returning your item so we can open a return request and track your shipping.
A full refund will complete immediately as the item reaches us.
Please note:
* Item must return in a new condition.
* Buyer needs to pay the return shipping fee.
* We do not take any responsibility for the return shipping and recommend you to send your shipment with a tracking number.

We do our best so you will have a 100% satisfied shopping experience with us if you have any questions or clarifications you can contact us: support@vyjewelry.shop