Dear Charles, We appreciate your feedback and are sorry to hear that you had an unpleasant experience with the delivery. Upon review, we are glad to see that the refund for the first package was issued successfully within the expected timeframe. Regarding the second order, the tracking indicates that the package arrived on November 20 at 4:00 am in the mailroom. We recommend checking your place or contacting the Amazon Logistics carrier for further details about the delivery location. If you require any information or assistance from our side, please do not hesitate to reach out to customer service at vy@vyjewelry.shop. We will be happy to help you. Best regards, VY Jewelry

Dear Imilcy, Thank you for shopping with us as always and for your nice feedback. We are glad to hear that you satisfy with the purchase and looking forward to serving you again. Best regards, VY Jewelry

Dear John, Thank you for your time to leave us a review. We will keep your comments for further development. However, we hope that the size 8.5 that was just delivered to you fits you well. We look forward to serving you again. Best regards, VY Jewelry

Dear Said, Thank you for your nice feedback as always :) We are happy to serve you. Have a great day! Lipda VY Jewelry

Hi Mark, Thank you for your review. We're glad that you loved your bracelet. We look forward to you shopping with us again.