Dear Dan, Thank you for sharing your experience with the Charming Clasp bracelet. We sincerely apologize for the trouble you encountered with the clasp not staying close. We understand how disappointing it can be to deal with this issue, especially when you really liked the design of the bracelet. We appreciate you reaching out to our customer service team and giving us the opportunity to assist with your return and offer a discount on your new purchase. Your feedback about the clasp has been noted, and we are sharing this with our product team to ensure we address this concern in future designs. If there is anything else we can do to improve your experience or assist you further, please don't hesitate to contact us at vy@vyjewelry.shop. Your satisfaction is very important to us, and we want to ensure your next experience exceeds your expectations. Best regards, VY Jewelry

Dear Rory, Thank you for reaching out and for your patience during this process. I wanted to let you know that we’ve received your returned bracelet on August 12th, and we’re currently processing your refund. As mentioned, the refund should be completed within the next 10 business days. We truly appreciate your understanding and will notify you as soon as the credit has been applied to your card. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for choosing VY Jewelry. Best regards, VY Jewelry

Dear James, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you're enjoying the minimalist design and craftsmanship of the piece. Your recommendation means a lot to us, and we're glad it meets your expectations. Thanks again for choosing our product! Best regards, VY Jewelry

Dear Daniel, Thank you for your review. We are glad that you like it! Thank you for shopping with us and we look forward to serving you again. Best regards, VY Jewelry

Dear Toni, Thank you for your positive feedback! We're thrilled to know that you appreciate the quality and excellent craftsmanship of the Charming bracelet. Your satisfaction is our priority. Thank you for shopping with us; we look forward to serving you again. Best regards, VY Jewelry