Dear Jean, We are sorry to hear about the unfortunate incident with your bracelet, and we understand the frustration of losing a valuable item. Please be assured that we prioritize the quality of our products. Each item undergoes a meticulous quality control process, ensuring that every piece meets our standards, including the safety lock mechanism. We appreciate that you have reached out to our customer service team. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we look forward to the opportunity to serve you again in the future. Best regards, VY Jewelry

Dear Phillip, Thank you for your feedback. If you prefer a different style, we will be happy to offer you our exchange service. Please feel free to explore our collections and send your request to vy@vyjewelry.shop. We will be happy to help you. Best regards, VY Jewelry

Dear Jim, Thank you for your time to leave us a nice review. We are glad that you are happy. We are also open to your suggestion. Please feel free to send your recommendation about the ring to vy@vyjewelry.shop. Any further detail or an example photo, if you have one, is also welcome :) Hope to see you shop with us again. Best regards, Lipda VY Jewelry

Dear Louise, Thank you for your time to leave us a review. We empathize with what you experienced. By the design of this bracelet, there is a chance that the lock bar will come in contact with the surface more easily than the chain part when wearing it causing scratches. Some customers like it since it looks more classic as it has been used over time. But if you prefer to keep it looking shiny like new, polish it with a polishing cloth and wearing carefully are a good way to help you with this. About the lock, the clasp of this bracelet has a tongue that looks like a folded metal. You can use something flat, for example, a ruler, to lift it up to make it apart from each other a little bit. In this way, it will help the lock to secure better. However, if you would like to choose a better bracelet for your daily lifestyle, please feel free to contact us at vy@vyjewelry.shop or on our social media. We will be happy to assist you to choose the right one for you. I hope this helps and hope you have a good day. Best Regards, Lipda VY Jewelry

Dear Steve, Thank you for taking time to leave us a review. Your satisfaction means a lot to us. We are looking forward to seeing you again in the future.