Dear David, Thank you for your honest feedback and for sharing your experience with our bracelets. We truly appreciate you taking the time to let us know your thoughts on both pieces. We’re sorry to hear about the issues with the bracelet that has the hook clasp. The last thing we want is for you to worry about losing your jewelry. We'd be happy to help with an exchange or adjustment to ensure the clasp feels secure. As for the bracelet with the black stones, we want to highlight that it features a special Italian design, known for its more delicate and gentle aesthetics. Your suggestion for a slightly thicker and wider design is valuable, and we will share it with our team for consideration in future designs, aiming for a version with a bit more thickness while maintaining the graceful feel of the original design. Please feel free to reach out to us directly at vy@vyjewelry.shop. We’d love to discuss solutions or options to enhance your experience with your purchase. Best regards, VY Jewelry

Dear Santo, Thank you for sharing your feedback on the Milan at Night Bracelet. We're sorry to hear the size wasn’t quite right for you. We’d be happy to assist you with an exchange for the smaller size you need. Please reach out to our customer service, and we’ll guide you through the process to ensure you have a bracelet that fits perfectly. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Thank you for bringing this to our attention! Best Regards, VY Jewelry

Dear Randall, Thank you for your wonderful 5-star review! We're so happy to hear that you find the piece beautiful, even if it feels a bit thinner than expected. Pairing it with other items sounds like a lovely idea to make it truly stand out! Your feedback means a lot to us, and we're thrilled that you’re enjoying your new jewelry. Please don’t hesitate to reach out if you need any assistance in finding complementary pieces—we’d love to help! Best regards, VY Jewelry

Dear Keith, Thank you for your 5-star review and for being a returning customer! � We’re so glad to hear this bracelet was everything you hoped for and that you’re pleased with its clasp design. Your feedback about the locking mechanism on the first bracelet is greatly appreciated and helps us continually improve. Enjoy your new bracelet! We look forward to serving you again soon! Best regards, VY Jewelry