Italian 925 silver bracelet

Dear Robert, We're thrilled to hear that you had a positive experience with us! Providing excellent customer service and accommodating exchanges is a priority for us. We're glad that you are happy! Thank you for shopping with us, and we look forward to serving you again. Best regards, VY Jewelry

Dear Bianca, We apologize for what you have experienced. The quality of our products is very important to us, and it is a rare case that a product does not meet our standards. We sincerely apologize for the inconvenience this caused you and already issued a full refund to your account. Although it didn't work out this time, we hope to have the opportunity to serve you in the future and provide a better experience. Best regards, VY Jewelry

Dear Joshua, Thank you for your nice review. We are glad that you like the bracelet and hope to see you shop with us again. Best regards, VY Jewelry

Dear Nicholas, Thank you for your time to leave us a review. We truly understand your disappointment and expectation on this matter. 1. Delivery Time Referring to our previous emails, you have received information on the estimated delivery date which would be Aug 8. Since you contacted us, we have tried our best to check your package shipping status and found that the delivery date should not be later than Aug 12. We are happy that finally you received the package within that time frame. 2. Shipping Cost About the shipping cost, we provide FREE standard shipping in the U.S. For your order, we would love to help you the best we can. Therefore, we have supported a part of the delivery cost that was charged by the carrier. So that you don't have to pay the full amount for international delivery costs. 3. Tarnishing Regarding the tarnishing, we are truly sorry to hear that you found this issue after a few days of wearing it. We would like to inform you that a tarnishing process is a natural reaction of silver jewelry caused by a chemical reaction between silver and substances in the environment that contains sulfur such as air and the daily products you use. In some cases, it is caused by perspiration. The acidity of the skin could tarnish the silver. Over time, these two substances combine and become "Silver-Sulfide". The Silver-Sulfide is black. That's why when its thin layer coats your pieces, it will make your silver darker. 4. Solution The good news is it's can be cleaned by using a polishing cloth or silver cleaning liquid. It will be back to shine again. I hope this helps. And if you need any further tips on how to take care of your silver jewelry, we will be happy to assist you. Best Regards, Lipda VY Jewelry

Dear Elaine, Perfection is an amazing word for us! Thank you for your very kind review. We are glad that you are happy with us and hope to see you shop with us again. Best Regards, Lipda VY Jewelry