- Reviews
- Questions
- bracelet
- weight
- piece
- delivery
- quality
- business
- collection
- Roman
- Service
- look
United StatesNeros Return Of Incestuous Suicide and Spiritual Molestation
So far I really love it ( I dont look at it often as if in fear of a tattoo); But its really sweet and special; and since I ripped my braided necklace off for unknown reasons, it has been a compliment to my spiritual path in Life and I think it helps to remind me and others that see its beauty that life is good and God is Good too! He’ll NEVER leave US!
VY Jewelry
Dear Brian, Thank you for sharing your deep and heartfelt thoughts about your purchase. We are glad that you love it! It's wonderful to hear that you find it special and that it complements your spiritual journey. Thank you for shopping with us; we look forward to serving you again. Best regards, VY Jewelry
United StatesBeautiful bracelet
I received my bracelet just in time. It is very masculine and handsome. It looks great and fits. Perfect. I highly recommend working with VY and receiving what you expect.
VY Jewelry
Dear Camilla, Thank you for your testimonial! We are delighted to hear that you like the bracelet and are happy with us. Thanks again for shopping with us and look forward to serving you soon. Best regards, VY Jewelry
United StatesRoman Column
WOW just received my bracelet 2 days earlier than posted. Just in time for dance party. Everybody ask that it looks so cool and really admired it. Thanks so much for the fast turnaround I really appreciate it. Rick
VY Jewelry
Dear Rick, Thank you for your great review! We are glad that the bracelet has spiced up your party time. Your satisfaction is our top priority and look forward to serving again! Best regards, VY Jewelry
United StatesFantastic bracelet!
Love this! Looks like a cross between David Yurman and John Hardy. It has some weight, and I love it!
VY Jewelry
Dear Randall, Thank you for your kind words! We are glad to hear that you are happy with us. Your satisfaction is our top priority. Thank you again for shopping with us and look forward to serving you soon. Best regards, VY Jewelry
United StatesNo support when I did not receive the item
The bracelet itself is as expected and looks great. This review is for the customer experience. This was a Christmas gift that ended up not arriving. When I contacted customer support for their "purchase guarantee", they said it was not their responsibility that it didn't show because it "showed as delivered" on their end. I'm not sure what the guarantee is, then. I pointed out that there's a level of coverage the company should take as an e-commerce brand, like several others, in instances where the package is lost or otherwise. To get the gift in time, I ended up buying the bracelet again and so paid double the price. We went back and forth for several weeks and they finally only offered me a 50% refund for an item I never received. It was a terrible experience especially around the holidays. Beware you will have zero support in case your package does not arrive.
VY Jewelry
Dear Kasia, Thank you for sharing your feedback and we appreciate the opportunity to provide clarification. Based on our records and carrier tracking information, it was indicated that the package was delivered to the address you provided. We understand that you were unable to locate the package, and even though we had fulfilled our duty, we decided to offer you a 50% refund as a gesture of goodwill. Regrettably, you declined our offer and instead initiated a chargeback against our company. We respect your bank's decision in resolving the matter in our favor, acknowledging that our efforts were in line with standard procedures and expectations. We would like to reiterate that we have made every effort to support you throughout this process, including providing a partial refund despite our obligations being fulfilled. We sincerely apologize if there was any miscommunication or misunderstanding during our interactions. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further questions, please do not hesitate to reach out to us directly. We hope to have the opportunity to serve you better in the future. Best regards, VY Jewelry
