Dear Patricia, Thank you for your review! We're thrilled to hear that you are happy with the quality and design of our product. Thank you for shoppping with us and we look forward to serving you again. Best regards, VY Jewelry

Dear Jean, Thank you for sharing your experience with us. We're truly sorry to hear about the loss of your bracelet. We're glad that the discount code offered brought some resolution to the situation. Regarding the customs fee, we appreciate your feedback and understand the importance of providing clear information. That's why we already offer details about customs fees on our website's PAYMENT / SHIPPING / RETURN page for transparency, available here: https://vyjewelry.shop/pages/payment-shipping-return However, we'll certainly take your input into consideration for further improvement. Thank you for shopping with us, and we look forward to serving you with a better experience in the future. Best regards, VY Jewelry

Dear Bobby, Thank you for your review! Your and your recipient's satisfaction is our top priority. Thanks again for choosing us and we look forward to serving you again. Best regards, VY Jewelry

Dear Susie, Thank you for your 5-star review! We're thrilled to hear that you were very impressed by the quality of the Silver Lightning bracelet. It's wonderful to know that you'll enjoy wearing it daily. Thank you for shopping with us and we look forward to serving you again. Best regards, VY Jewelry

Dear Sandra, Thank you for sharing your concern with us and we would like to provide you with some additional information to clarify the situation. We would like to assure you that the prices of our bracelets are varied based on the size, as the price of silver jewelry depends on weight, and these prices are clearly displayed on our website during the ordering process. After purchasing, if a bracelet does not fit properly, we offer a FREE exchange service under our 30-day return policy. In case of a customer requests an exchange for a larger size, which has more silver weight, there is an additional cost may be involved to cover the price difference for each size. We do provide size options for your convenience. We want our customers to be well-informed and have a complete understanding of our services associated with their requests. Therefore, we are committed to ensuring that the process and details are explained to customers when initiating the return or exchange. We genuinely value your satisfaction and apologize if there was any confusion in this matter. Thank you for your understanding and hope to have an opportunity to serve you better in the future. Best regards, VY Jewelry