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United StatesUnhappy
I feel charging me an almost $30 fee for size adjustment is terrible. When I ordered the bracelet it never said there was a additional charge for size change I think my money should be refunded back to me I love the bracelet nothing wrong with it but I will be in contact with someone higher in your business to talk about my issue. That’s bad customer service, i will not recommend anyone to buy from VY very upset customer.
VY Jewelry
Dear Sandra, Thank you for sharing your concern with us and we would like to provide you with some additional information to clarify the situation. We would like to assure you that the prices of our bracelets are varied based on the size, as the price of silver jewelry depends on weight, and these prices are clearly displayed on our website during the ordering process. After purchasing, if a bracelet does not fit properly, we offer a FREE exchange service under our 30-day return policy. In case of a customer requests an exchange for a larger size, which has more silver weight, there is an additional cost may be involved to cover the price difference for each size. We do provide size options for your convenience. We want our customers to be well-informed and have a complete understanding of our services associated with their requests. Therefore, we are committed to ensuring that the process and details are explained to customers when initiating the return or exchange. We genuinely value your satisfaction and apologize if there was any confusion in this matter. Thank you for your understanding and hope to have an opportunity to serve you better in the future. Best regards, VY Jewelry
United StatesHad to return I purchased the wrong size I’m still waiting on the right size . It was what I wanted except the size .
VY Jewelry
Dear Sandra, Thank you for the time to leave us nice feedback. We are glad to hear that you are satisfied with our product. Our customer service team is currently working on arranging a size exchange for you, and we anticipate that it will arrive promptly. We hope that the new size will be a perfect fit for you and if you need any further assistance, please feel free to contact us. We will be happy to assist you. Best regards, VY Jewelry
United StatesBEAUTIFUL BRACELET! AWESOME COSTUMER SERVICE!
I'm so happy with this purchase. The quality of the bracelet is great and my boyfriend LOVED IT!!! He has never had a bracelet like this one before so I feel he feels cool and elegant :D. Also the costumer service is just great! I had to exchange the bracelet a couple of times because at the beginning I had bought 2 other one but at the end this one was the chosen one <3. Thank you Lipda and Victor for making the process smooth and easy for me, at the end everything went just perfect!
VY Jewelry
Dear Fran, Thank you for such an amazing review! It means a lot to us :) We are glad that both of you are happy with us and looking forward to serving you again. Have a great day! Lipda VY Jewelry
United StatesGreat
The purchase on line went very well. I don’t usually by anything this way because things can look different in person. But I’m very happy with the way it looks and fits.
VY Jewelry
Hi Todd, Thank you for this review. Thank you for trusting us. We are glad to know that the Silver Lightning bracelet was a good fit and that you also loved it. We look forward to having you shop with us again.
United StatesTimeless Beauty
This bracelet looks great on my partner. I bought it as a birthday present and he loves it. The detail and craftsmanship are excellent. The first bracelet I ordered was a little too large. Customer service was very prompt and helpful with the exchange. I would definitely recommend this bracelet and this company.
VY Jewelry
Hi Elizabeth, Thank you for taking the time to share your experience with us. We are glad that the quality was what you were expecting. We look forward to serving you again.
