Dear Doug, Thank you for your 5-star review! We apologize for the inconvenience you encountered with the clasp of your bracelet. We are glad that our customer service team was able to assist you promptly. We appreciate your understanding and are committed to ensuring that you have the best experience with us. Thank you for choosing VY Jewelry, and we look forward to serving you soon. Best regards, VY Jewelry

Dear Julieanne, We're sorry to hear that our product could not meet your expectations. We appreciate your reaching out to our customer service team and are glad to hear that we could assist you with a full refund to resolve your concerns. We take all feedback seriously. Your input helps us refine our services and provide a better experience for all our customers. Your satisfaction is our top priority. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, VY Jewelry

Dear Star, Thank you for the time to leave us a nice review. When the size of your purchase isn't quite a perfect fit, we're more than delighted to offer our assistance through our exchange service. Our customer service team can be reached at vy@vyjewelry.shop. They will promptly provide you with a return label and guide you every step of the way to ensure a seamless process. Thank you for shopping with us and our team is looking forward to serving you. Best regards, VY Jewelry

Dear Kenneth, Thank you for your 5-star review! We are glad to hear that you are happy with the bracelet and it looks great on you. If you think about finding a new piece of jewelry in the future or need any further assistance, please do not hesitate to reach out to us. We will be happy to serve you. Best regards, VY Jewelry

Dear Anthony, Thank you for your nice review. It's glad to hear that you are happy with our quality. Looking forward to serving you again. Best regards, Lipda VY Jewelry