Dear Elizabeth, Thank you so much for your feedback! We're thrilled to hear that your boyfriend loves it and that you're pleased with the quality. Your satisfaction is our priority. Enjoy the Venice Flow experience! ❤️ Best regards, VY Jewelry

Dear Brent, Thank you for your review. We sincerely appreciate your straightforwardness. We are pleased to inform you that your exchanged bracelet is on its way to you and will be arriving shortly. We hope that the new size will fit you perfectly and bring you joy. Customer satisfaction is our top priority and if you need any further assistance, please do not hesitate to contact us. We will be happy to assist you. Best regards, VY Jewelry

Dear Bethany, Thank you for your feedback. We apologize for any issues you may have experienced with the bracelet. This model of 925 silver bracelet is designed to be delicate, and we understand that the thin chain can be damaged when placed under too much tension. We have received your email and have provided assistance to resolve the problem. If you have any further concerns, please don't hesitate to reach out to us. Best regards, VY Jewelry

Dear Dawniel, Thank you for your time to leave us a nice review. We are glad to hear that you are your husband are happy with the bracelet. Hope to see you shop with us again. VY Jewelry

Dear Nolan, Thank you for updating us with your information. Regarding your exchange, we have already sent the shipping label for the return to you. Please kindly check. If you haven't received it, please kindly contact us again via vy@vyjewelry.shop. Thank you for your kind understanding.