Dear David, Thank you for sharing your experience with us, and we truly regret to hear about the unfortunate situation with your bracelet. We take product quality very seriously and work hard to ensure every piece meets our high standards. While it’s uncommon for the locking pin to drop out of the loop, we understand your frustration. Occasionally, certain factors like daily wear or improper fastening can impact the mechanism’s performance. We would be happy to inspect this further for you and assist in resolving the issue. Please feel free to contact us at vy@vyjewelry.shop so we can explore a resolution that works best for you. We appreciate your feedback, as it helps us continue improving our products and service. We’re committed to ensuring you have a great experience with VY Jewelry, and we hope to restore your confidence in us. Best regards, VY Jewelry

Dear Rory, Thank you for reaching out and for your patience during this process. I wanted to let you know that we’ve received your returned bracelet on August 12th, and we’re currently processing your refund. As mentioned, the refund should be completed within the next 10 business days. We truly appreciate your understanding and will notify you as soon as the credit has been applied to your card. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for choosing VY Jewelry. Best regards, VY Jewelry

Dear James, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you're enjoying the minimalist design and craftsmanship of the piece. Your recommendation means a lot to us, and we're glad it meets your expectations. Thanks again for choosing our product! Best regards, VY Jewelry

Dear Daniel, Thank you for your review. We are glad that you like it! Thank you for shopping with us and we look forward to serving you again. Best regards, VY Jewelry

Dear Toni, Thank you for your positive feedback! We're thrilled to know that you appreciate the quality and excellent craftsmanship of the Charming bracelet. Your satisfaction is our priority. Thank you for shopping with us; we look forward to serving you again. Best regards, VY Jewelry