Dear Daniel, Thank you for your 5-star feedback. We're pleased to hear that our team was able to assist you smoothly with exchanging the Rimini Style bracelet for the Slithering Silver one. We hope you love the new bracelet! Thank you for choosing VY Jewelry, and we look forward to serving you again in the future. Best regards, VY Jewelry

Dear Christopher, Thank you for sharing your recent experience with us. We sincerely apologize for any confusion surrounding your order. Our records indicate that the bracelet you received is indeed new. Regarding the packaging, our Italian collection is specifically designed to be packed in the way that you received. However, we understand how this difference may have caused misunderstanding. Your feedback is invaluable to us, and we continuously strive to improve our processes. We truly appreciate your understanding and thank you for bringing this to our attention. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team at vy@vyjewelry.shop. We're here to assist you in any way we can. Thank you for your patience and continued support. Best regards, VY Jewelry

Dear Les, Thank you for your positive feedback! We are glad to hear everything went smoothly and that you find the bracelet is as described. Thank you for choosing VY Jewelry and we look forward to serving you again. Best regards, VY Jewelry

Dear Kerry, We're thrilled to hear that you are very happy with your Rimini bracelet! It's fantastic that it met your expectations and fits well. Thank you for your kind words and for choosing VY Jewelry. We look forward to serving you again. Best regards, VY Jewelry

Dear Isabel, Thank you for your positive feedback! We're thrilled to hear that you appreciate the quality of the Rimini Style bracelet. Your satisfaction is our priority and we look forward to serving you again. Best regards, VY Jewelry